Service Level Agreement

Ultraplex LLC Last Updated: November 10, 2026.

Uptime Guarentee

99.99%

Downtime Compensation

1 Day of Credits (Monthly Cost of the item / 30) Per 6 Hours of Downtime.

Only a Maximum of 30 Days (1 Month Refund) Can be Compensated for Downtime.

Requirements

Downtime must be Minimum 6 Hours.

Downtime must be Uplexco's Fault.

Downtime must not be planned maintenance (Announced 24Hrs Ago or Earlier).

Downtime cannot occur from an act of god, such as: Hurricane, Tornado, Etc.

Client must contact Uplexco Support within 7 Days after the end of the Downtime to claim.

Uplexco may refuse compensation if any of these requirements are not met.