Ultraplex LLC ("we," "us," or "our") operates as a web hosting provider offering VPS and dedicated server rentals. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
2. Information We Collect
We collect the following personal and financial information:
Full legal name
Billing address
Email address
IP address
Payment information (processed via Stripe and PayPal)
Service usage and transaction history collected via Stripe and Our Portal
3. How We Collect Information
We gather information through:
Order forms and account registration on our client portal
Your transactions and interactions with our services
Payment processors (Stripe and PayPal)
4. How We Use Your Information
We use your information to:
Provision and manage your VPS or dedicated server
Process billing and payments
Send service-related communications (invoices, support updates, outage notices)
Comply with legal obligations
5. Data Sharing
We do not sell or share your personal information with third parties except:
Stripe and PayPal for payment processing
As required or permitted by law
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement physical, electronic, and procedural safeguards that meet federal regulations to protect your nonpublic personal information. Access is limited to employees who require it to deliver services to you.
7. Data Retention
We retain your personal information for as long as your account is active or as required by law.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at: [email protected]
9. Cookies
Our client portal may use cookies to maintain your session and improve your experience. You may disable cookies in your browser settings, though this may affect portal functionality.
10. Changes to This Policy
We may update this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
